CRM for Marketing, Sales & Support

An integrated CRM that collaborates marketing, sales and support team at one place and compliment each other
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Streamline sales and win more customer satisfaction with Magnet CRM

Simplified user experience and every detail that you need is there when you need. Unlock the simplified approach for lead and sales management activities.

Lead generation through consistent messaging and timely follow-up accompanied with phone calls increases the chance to receive more and more leads.

Magnet CRM has simplified the process of e-mail campaign in co-ordination with cold calling schedule which is auto aligned with email schedules.

Personalised emails helps and calling scripted for the callers helps you relax once campaign has started.

 

Regular and timely follow-ups shows your commitment. Use Magnet CRM to schedule your relation building activities with your leads and gain their confidence.

Your team's To-Do list for upcomig or pending activities appearing always on the dashboard minimizes the chance of missed activities.

At Magnet CRM we celebrate the completion of every activity with your sales team to keep them motivated.

 

Customer on-boarding and tracking of post-sales activities is more important than winning a lead.

Consolidation of customer related activities, proposals and invoices, support request and their status, new opportunities becomes necessary when number of customers grows up.

Magnet CRM brings all customer related activities and data at one place for your quick reference.

 

Every customer expects a place from you where they can share their issues or new requirements with you.

Magnet CRM also provides a place for your cusomers to login, post a service requets, product related defect and other support requests that converts to a ticket and gets assigned to your support team.

You can manage department wise support team so that support resuest gets automatically assigned to the concerned team.

Realtime notification is sent to the customer everytime when status is changed.

 

Key Benefits of Magnet CRM

Team Collboration

Marketing team runs campaigns and generate leads, sales team nurtures those leads and closes the deal, support team takes care post customer on-boarding

Cold Calling

Equip cold callers with template based personalised calling script scheduled and presented to them when they call. Track every call with outcome and re-schedule.

Follow-up Automation

Set automated follow-up emails for campaign, proposals and outstanding invoices. Once set system will do these cumbursome tasks on your behalf.

Data Encryption

Secure personal data of all leads, customers, suspects and your team members to prevent misuse and legal consequences.

Campaign Multi-tracking

Multi-track campaigns for better analysis of your campaign strategy. Learn which combination works & design better campaign next time. 

Newsletter Connect

Send personalised newsletters to your leads and customers to keep them updated with your new offerings of products and services

Support Automation

Automate support request from customers through Ticket generation and auto assignment to the concerned team to meet SLA and customer satisfaction.

Integration

Easily integrate your other systems like accounting system, human resource management using web services and Rest API provided by Magnet CRM.

Track Incentives

Automated calculation of incentives for sales and marketing team based on their performance of lead generation, deal closure, ticket closure on time etc.