Privacy Policy

Effective Date: 20 February 2025

1. Introduction

Welcome to Magnet CRM ("Company", "we", "our", "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our cloud-based CRM portal ("Service"). By accessing or using the Service, you agree to the terms outlined in this policy.

2. Information We Collect

We collect and process the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment information

b) Account Information

  • Usernames

  • Passwords (encrypted)

  • Subscription details

c) Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time spent, and navigation patterns

d) Customer Data

  • Information uploaded or entered into the CRM by users

3. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To provide, manage, and improve our CRM services.

  • Account Management: To create and manage user accounts, process transactions, and deliver customer support.

  • Communication: To send administrative information, service-related announcements, and promotional offers.

  • Security: To maintain the security of our platform, prevent fraud, and ensure compliance with legal obligations.

  • Analytics: To monitor and analyze usage patterns to enhance user experience and platform performance.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data under the following conditions:

  • Service Providers: With third-party vendors who assist in payment processing, data storage, and customer support.

  • Legal Compliance: When required by law, regulatory obligations, or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information as long as your account is active or as necessary for legal, regulatory, and operational purposes. Upon request, we will delete your information as required by applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Data encryption (in transit and at rest)

  • Secure payment processing

  • Access controls and user authentication

7. Your Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information

  • Restrict or object to data processing

  • Data portability

  • Withdraw consent

To exercise these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users

  • Remember preferences

  • Analyze site traffic and usage patterns

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly.

11. Contact Us

Magnet CRM has been designed and managed by Armantec Systems Private Limited. If you have any questions or concerns about this Privacy Policy, please contact us.

Armantec Systems Private Limited
C-49, 2nd Floor, Sector 10, Noida
Email: enquiry@armantecsystems.com